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COVID-19 Updates | Skilled Nursing Homes in Cleveland | Certus

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COVID-19 Update

Press statement:

“We are acting now and have reviewed our infection prevention and control policies and procedures, as this is key to preventing coronavirus and other common viruses. We are ensuring that our staff and residents are practicing proper hand hygiene, Certus Healthcare has a trained infection preventionist who is taking the lead on facility risk assessment for this and other infections. It’s critical that we remind all employees who are sick to stay home and ask all family members and volunteers to avoid visiting our seven centers in Ohio for the time being. We are in very close communication with local and state health officials to ensure we are taking the appropriate steps.”

Talking points:

  • Resident safety is a top priority for Certus Healthcare. Every resident and family should have a clean, safe living environment. We agree that the spread of this novel virus is a critical issue that requires attention. Our goal is to try and keep the virus out and if it is found in the center, to minimize the spread to anyone else.
  • Certus Healthcare is in close contact with our local and state health departments, as well as the CDC, to stay up to date on the information to prevent and manage the spread of Coronavirus.
  • We rely on local, state and federal resources to help prevent the spread of this virus, and we appreciate everything they’re doing at this time.
  • We have reviewed and updated our infection prevention and control plans and our emergency communication plan.
  • We have reinforced to our staff that anyone who is sick should stay home.
  • We are following the same infection prevention procedures used during flu season: handwashing, using alcohol-based hand sanitizers, covering coughs, and disinfecting the environment.
  • We are asking non-essential visitors, including family members, contractors, and volunteers to avoid visiting our facility for the time being. Loved ones can communicate with residents by using video chat, calling, texting, or checking in on social media.
  • We need to make sure family members have given us the most current emergency contact information, so we can continue to keep them informed should there be any new developments.


Should families who are worried move their loved ones out of skilled nursing centers or assisted living communities?

  • Moving the elderly or frail is risky and often can cause other complications that have long-lasting impacts. Research around moving residents out of buildings because of natural disasters and other emergency events has proven this over time. CDC does not currently recommend transferring residents either home or to the hospital.
  • How concerned are you for skilled nursing center or assisted living residents?
    • We know that the frail and elderly are very susceptible to this virus. That’s why we are limiting visitors, asking employees to stay home when ill, and in close communication with our local health department, CDC and CMS to ensure we have the latest information and resources available.
  • Are you having trouble getting supplies like masks and gowns?
    • We have heard that some long-term care providers are having some of the same difficulties as other health care providers getting masks and gowns. In our facility, we currently have adequate supply levels. We are reaching out to the state and local health departments and area hospitals when we are unable to place orders for equipment we need.
    • It’s important to remind the public that the CDC does not recommend masks for the general public at this point, so we can prioritize this equipment for health care workers.


  • To decrease the risk of viral outbreaks in long term care centers, two processes need to be in place.
    • First, efforts should focus on how to decrease the introduction of viruses into a facility.
    • Second, steps to decrease the spread of a virus between residents need to be in place and followed consistently.
    • Even then, outbreaks may still occur. Facilities should have a process to limit the spread of a virus and also treat individuals with an infection to decrease the risk of illness exacerbation, hospitalization, and in severe cases, death.
  • Steps to help prevent the introduction of a virus into long term care centers (or any health care facility) include:
    • Limiting all non-essential visitors from entering the facility, including family, volunteers and contractors.
    • Requiring individuals visiting a facility to wear a mask when viral infections are at increased levels in the community (e.g., influenza). [Note: as of March 2 this is not recommended by the CDC]
    • Encouraging frequent hand hygiene by making alcohol-based hand sanitizer dispensers readily available, in locations such as in or near each resident’s room as well as in the entry area and common areas.
    • Immunization of health care workers (e.g. influenza, measles, diphtheria, pertussis, chicken pox) or limiting health care workers physical interaction with residents when not immunized or using masks when such viral infections are found at increased levels in the community.
  • Steps to help decrease the risk of viral spread within a facility include:
    • Ongoing hand hygiene at high levels. This can be achieved with: Readily available alcohol-based hand sanitizers in locations such as in or near each resident’s room, entry ways, common areas, etc.
    • Regular and frequent internal monitoring systems of hand hygiene with regular feedback to staff.
    • Visual reminders that hand hygiene helps residents stay healthy.
    • Early identification of viral infections that cause upper respiratory illness (e.g., “colds”, “flu”, or “winter crud”) that lead to steps that prevent viral spread. Preventative measures include: Early contact isolation and droplet protection for individuals with flu-like symptoms before a definitive diagnosis is made. This includes: Keeping ill individuals away from healthy individuals (e.g., ideally by cohorting ill residents together, though cohorting may not be possible given the physical space and structure of facilities).
    • Use of masks on residents with symptoms if they need to leave their rooms, which should be severely restricted.
    • Use of personal protective equipment by staff and visitors for droplet protection.
    • Use of appropriate cleaning products on surfaces that are cytotoxic for common viral infections and changing these cleaning products when the harder to kill infectious agents are identified and requires special cleaning products, such as C. diff, norovirus and adenovirus, which should be readily available to the facility staff.
  • CMS issued infection control regulations for nursing homes in November 2016. These regulations were designed to help decrease the risk of infectious outbreaks in nursing centers and require each nursing center to have an infection control plan that must describe:
    • An infection prevention and control program. The facility must establish an infection prevention and control program that includes an Antibiotic Stewardship Program and designate at least one Infection Preventionist;
    • A system of surveillance designed to identify possible communicable diseases or infections before they can spread to other persons in the facility;
    • When and to whom possible incidents of communicable disease or infections should be reported;
    • Standard and transmission-based precautions to be followed to prevent spread of infections;
    • When and how isolation should be used for a resident; including but not limited to: The type and duration of the isolation, depending upon the infectious agent or organism involved, and;
    • A requirement that the isolation should be the least restrictive possible for the resident under the circumstances.
    • The circumstances under which the facility must prohibit employees with a communicable disease or infected skin lesions from direct contact with residents or their food, if direct contact will transmit the disease; and
    • The hand hygiene procedures to be followed by staff involved in direct resident contact.
  • The CMS regulations also require each nursing center to designate at least one employee to serve as an Infection Preventionist, who is both a clinician (e.g. nurse) and has received additional training and certification in infection control.
    • There are three training programs available including one designed by AHCA/NCAL. They all require approximately 20 to 25 hours of training.
  • Assisted living communities should refer to their state regulations on infection control requirements, but AHCA/NCAL is encouraging all assisted living communities to review guidance put forth by the CDC and AHCA/NCAL, as well as consult their local/state health department for COVID-19.
  • AHCA/NCAL has recommended several steps to help decrease the risk of future viral outbreaks in long term care facilities:
    • AHCA/NCAL has offered to provide our certificate course for free to those centers who provide care to high risk individuals (e.g. pediatrics, ventilators, HIV, transplants, and ESRD).
    • State health departments should ensure each nursing center has alcohol-based hand sanitizers that are readily available to each room and at entry to the facility as well as in common areas for staff and visitors.
    • State health departments should ensure all health care workers receive the influenza vaccine. If a worker chooses to decline the vaccine, during periods of time when the there is an increase in influenza virus in the community, that individual should be required to wear a mask. If they are unable to wear a mask, they should not provide direct patient care. Several states and hospitals have adopted this type of approaches.
    • State health departments should assure health care facilities use appropriate cleaning supplies that are cytotoxic to common viruses and pathogens (per CDC and EPA labeling for claims against common viruses and pathogens). All health care facilities should have a supply of additional cleaning agents for hard to kill pathogens when such pathogens are identified or suspected (e.g. C. diff, adenovirus, norovirus).

What You Need To Know About 2019 Novel Coronavirus (2019-NCOV)

What is 2019 novel coronavirus?
The 2019 novel coronavirus (2019-nCoV) is a new virus that causes respiratory illness in people and can spread from person to person. This virus was first identified during an investigation into an outbreak in Wuhan, China.

Can people in the U.S. get 2019-nCoV?
Yes. Risk of infection is dependent on exposure. Close contacts of people who are infected are at greater risk of exposure, for example health care workers and close contacts of people who are infected with 2019-nCoV. CDC continues to closely monitor the situation.

Have there been cases of 2019-nCoV in the U.S.?
Yes. The first infection with 2019-nCoV in the United States was reported on January 21, 2020. The current count of cases of infection with 2019-nCoV in the United States is available on CDC’s webpage at https://www.cdc.gov/coronavirus/2019-ncov/cases-in-us.html.

How does 2019-nCoV spread?
This virus probably originally emerged from an animal source but now seems to be spreading from person to person. It’s important to note that person-to-person spread can happen on a continuum. Some viruses are highly contagious (like measles), while other viruses are less so. At this time, it’s unclear how easily or sustainably this virus is spreading between people. Learn what is known about the spread of newly emerged coronaviruses at https://www.cdc.gov/coronavirus/2019-ncov/about/transmission.html.

What are the symptoms of 2019-nCoV?
Patients with 2019-nCoV have reportedly had mild to severe respiratory illness with symptoms of

  • fever
  • cough
  • shortness of breath

What are severe complications from this virus?
Many patients have pneumonia in both lungs.

How can I help protect myself?
The best way to prevent infection is to avoid being exposed to this virus.

  • There are simple everyday preventive actions to help prevent the spread of respiratory viruses. These include
  • Avoid close contact with people who are sick.
  • Avoid touching your eyes, nose, and mouth with
    unwashed hands.
  • Wash your hands often with soap and water for at least 20 seconds. Use an alcohol-based hand sanitizer that contains at least 60% alcohol if soap and water are not available.
    If you are sick, to keep from spreading respiratory illness to others, you should
  • Stay home when you are sick.
  • Cover your cough or sneeze with a tissue, then throw the tissue in the trash.
  • Clean and disinfect frequently touched objects
    and surfaces.

What should I do if I recently traveled to China and got sick?
If you were in China within the past 14 days and feel sick with fever, cough, or difficulty breathing, you should seek medical care. Call the office of your health care provider before you go and tell them about your travel and your symptoms. They will give you instructions on how to get care without exposing other people to your illness. While sick, avoid contact with people, don’t go out and delay any travel to reduce the possibility of spreading illness to others.

Is there a vaccine?
There is currently no vaccine to protect against 2019-nCoV. The best way to prevent infection is to avoid being exposed to this virus.

Is there a treatment?
There is no specific antiviral treatment for 2019-nCoV. People with 2019-nCov can seek medical care to help relieve symptoms.