IT Support Process and Escalation

Primary support Contact

Escalations

Escalations will be done primarily by the call center. All regional staff are alerted to new tickets and will assume ticket responsibility if needed.

Tips for submitting tickets:

Please make sure all tickets submitted via email are sent from your work email address. Tickets sent from a personal address will not be received.

Be sure to include your availability with your ticket so that we can reserve a timeslot to work with you.

Please do not submit tickets on behalf of another employee. Please have the employee contact us directly.